Terms of Use

• Platform means CourtConnect ABN 26 173 603 985, operating at courtconnect.au.
• Player means a person who browses, books, or attempts to book a court through the Platform, whether as a registered user or a guest.
• Venue Owner means a person or entity that lists a venue, court, or time slot on the Platform.
• Booking means a confirmed reservation of a time slot at a venue.
• Service Fee means the platform commission deducted from Venue Owner payouts for each paid booking.
• Guest means a Player who books without creating an account, using only their name and email.

CourtConnect connects Players with sports venues. You may browse and book as a Guest or with an account. By using the Platform you agree to these Terms. You agree to provide accurate details and to use the Platform only for genuine bookings.

You must be at least 16 years old to use the Platform. If you are younger, a parent or guardian must make the booking on your behalf.

• You may create one account per person, using your real name and a valid email address.
• You are responsible for keeping your account credentials secure and for all activity under your account.
• Guests may book with a name and email only. Guest bookings are tied to the email address provided; keep it accessible to manage or cancel your booking.
• Providing false or misleading information may result in cancellation of bookings and suspension of access.

A time slot is only yours once it is confirmed. Slots are allocated first-come, first-served and the Platform prevents two Players holding the same slot. Prices shown are set by the Venue Owner and include GST where applicable.

When you pay by card, the Platform processes the payment through its payment provider. A Service Fee may be added to the displayed price and is disclosed at checkout. The Platform acts as the payment collector on behalf of the Venue Owner; the Venue Owner is the supplier of the court hire service.

Membership discounts and session credits, where available, are applied automatically at checkout in accordance with their own terms.

• Free cancellation window. You may cancel a booking free of charge up to 24 hours before the scheduled start time. A full refund will be issued to your original payment method within 5–10 business days.
• Late cancellation. Cancellations within 24 hours of the start time may be non-refundable unless the Venue Owner agrees otherwise. The Platform will attempt to process a refund where the Venue Owner approves it, but is not obliged to do so.
• No-show. If you do not arrive within 15 minutes of the scheduled start time, the booking is considered fulfilled and no refund is available.
• Venue-specific conditions. Venue Owners may publish stricter cancellation conditions on their venue page. Where they do, those conditions apply in addition to this default policy.
• Venue cancellation. If a Venue Owner cancels your confirmed booking, you will receive a full refund. The Platform is not liable for the venue's failure to honour a confirmed booking.
• Refund processing. Approved refunds are returned to the original payment method. The Platform is not responsible for delays caused by your bank or card provider.

Nothing in this section excludes rights you have under the Australian Consumer Law that cannot be excluded.

Venue Owners are responsible for the accuracy of their venue listings, court details, availability, and pricing, and for honouring all confirmed bookings. By listing a venue you represent that you are authorised to do so and that the information you provide is correct and current.

• You must maintain your facilities in a safe, fit-for-purpose condition and comply with all applicable laws and regulations.
• You must honour every confirmed booking and may not cancel except for genuine and unavoidable reasons.
• You indemnify the Platform against claims, losses, or damages arising from your venue's condition, your failure to honour a booking, or your breach of these Terms.
• You are responsible for your own tax, GST, and regulatory obligations arising from court hire income.
• The Platform may suspend or remove listings that are inaccurate, misleading, or that receive repeated complaints.

• Organising chat is limited to preset messages. Free text cannot be sent, which keeps conversations limited to arranging a game.
• Harassment, abuse, threats, no-shows, and misuse of the social features may result in account suspension and forfeiture of bookings.
• You may not use the Platform to scrape data, overload the service, or list venues you do not operate.
• You may report other Players through the reporting tools in the app.

The Platform is a booking intermediary. It does not operate, own, or control the venues or courts listed. Sport is played at the venue and entirely at your own risk. The Platform is not responsible for injury, loss, damage, or the condition of any venue or court.

To the maximum extent permitted by law, the Platform's total liability to you for any claim arising out of or in connection with these Terms or your use of the Platform is limited to the amount you paid for the Booking that gave rise to the claim, or AUD $100, whichever is greater.

The Platform is not liable for indirect, incidental, special, or consequential losses, including loss of enjoyment, loss of opportunity, or travel costs.

Nothing in these Terms excludes or limits rights you have under the Australian Consumer Law that cannot be excluded. Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. Where the law allows, we limit our liability to resupplying the service or paying the cost of having the service resupplied.

You indemnify and hold the Platform harmless from and against any claims, losses, damages, liabilities, and costs (including legal costs) arising out of your breach of these Terms, your misuse of the Platform, your conduct at a venue, or your violation of any law or third-party right.

The Platform owns all rights in the CourtConnect website, app, branding, and content created by the Platform. Venue Owners grant the Platform a non-exclusive licence to display their venue name, address, court details, and other listing information for the purpose of operating the Platform. Players retain ownership of the personal information they provide and grant the Platform a licence to use it as described in the Privacy Policy.

The Platform is not liable for any failure or delay in performing its obligations where the failure is caused by events beyond its reasonable control, including natural disasters, pandemics, government action, internet or infrastructure outages, or failures of third-party service providers.

If a dispute arises, the parties agree to first attempt to resolve it by good-faith negotiation. If the dispute cannot be resolved within 30 days, it will be governed by the laws of New South Wales, Australia, and the parties submit to the exclusive jurisdiction of the courts of New South Wales.

The Platform handles personal information in accordance with its Privacy Policy, which forms part of these Terms.

The Platform may update these Terms from time to time. The date at the top of this page will change. Your continued use of the Platform after a change constitutes acceptance of the updated Terms.

CourtConnect · ABN 26 173 603 985
Questions about these Terms: hello@courtconnect.au.