Privacy Policy

We comply with the 13 Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose, store, and protect your personal information in line with those Principles.

• Account details — name and email address when you create an account.
• Guest booking details — the name and email you provide to confirm a booking without an account.
• Booking activity — courts, dates, times and prices of slots you book, cancel or reschedule.
• Location data — only your approximate coordinates and nearest suburb, and only if you choose to share your location.
• Social features — friend connections, join requests, and preset chat messages used to organise a game.
• Venue enquiries — venue name, suburb and email if you register interest as a venue owner.
• Payment data — we do not store full card numbers. Our payment provider processes card transactions and we store only a reference to the transaction.

• To create, confirm, change and cancel your bookings.
• To show relevant venues near you and remember your suburb preference.
• To let venue owners manage the bookings made at their venues.
• To operate friend requests, "play with others" matching and organising chat.
• To process payments and issue refunds.
• To keep the platform secure and prevent misuse such as double bookings.

We do not sell your personal information, and we do not use it for third-party advertising.

When you book a court, the Venue Owner can see the booking and the name and contact details attached to it, so they can host you. Other players only see the limited profile details needed for the social features you opt into.

We use service providers who host our database, authentication, email delivery, and payment processing on our behalf. Some of these providers may process data outside Australia. Where we disclose personal information to an overseas provider, we take reasonable steps to ensure they handle it in accordance with the APPs and this policy, and we remain accountable for that information under APP 8.

Location is never collected unless you explicitly allow it. You can choose "Share my location", "Ask me each time" or "Never share" at any time in Settings, and you can clear or permanently delete your saved suburb, coordinates and sharing history from the same screen. Denying location access does not stop you from booking — you can pick your suburb manually.

Organising chat is restricted to preset messages only. Free text cannot be sent, which keeps conversations limited to arranging a game.

We use minimal browser storage to keep the site working for you. This includes your authentication session (so you stay signed in), your suburb and location preference, and the position of the chat bubble if you have moved it. We do not use third-party tracking cookies or advertising cookies. You can clear this data at any time through your browser settings or by using the in-app delete-account feature, which removes all your stored preferences.

Booking confirmations, receipts and account emails are transactional and are sent so we can provide the service. We only send launch updates or other promotional emails if you have asked for them (for example by joining a "Notify me" list). Every promotional email identifies CourtConnect and includes a way to unsubscribe, in line with the Spam Act 2003 (Cth). You can also unsubscribe at any time by emailing hello@courtconnect.au with the subject "Unsubscribe" — we will action it within 5 business days.

• Booking records — kept while your account is active and for 7 years after, for tax and dispute-resolution purposes.
• Payment records — kept for 7 years as required by tax law.
• Guest booking data — kept for 90 days after the slot date, then deleted.
• Account data — removed when you delete your account through the in-app delete-account feature, except where we are required to retain records for tax or legal purposes.
• Location preferences — removed as soon as you delete them.

• Access, correct, or delete your account information — use the in-app delete-account feature or email us.
• Turn location-based suggestions on or off at any time.
• Delete your saved location data from all devices.
• Ask us to close your account and remove your personal details.

If we become aware of a data breach involving your personal information that is likely to result in serious harm, we will take steps to contain and assess the breach and, where required under the Notifiable Data Breaches scheme, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.

CourtConnect is intended for people aged 16 and over. Younger players should book through a parent or guardian. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us and we will delete it.

If you believe we have mishandled your personal information, contact us first and we will investigate. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.

CourtConnect · ABN 26 173 603 985
Questions or privacy requests: hello@courtconnect.au. We aim to respond within 30 days.

If we update this policy we will change the date at the top of this page.